Frequently Asked Questions
Everything you need to know about your JustFab fashion journey.
How does the VIP Membership work?
As a VIP member, you get access to exclusive pricing and styles. Simply shop or 'Skip the Month' between the 1st and 5th of each month to avoid a member credit charge. Credits can be used toward any future purchase.
What is your return and exchange policy?
We offer easy returns and exchanges within 60 days of purchase. Items must be in new, unworn condition with original packaging. Exchanges are always free, while returns for a refund may incur a small restocking fee.
How long will it take to receive my order?
Standard shipping typically takes 4–7 business days within the contiguous United States. Once your order ships, you will receive a tracking number via email to monitor your package's progress.
How do I choose the right size?
Each product page features a detailed size guide and fit recommendations. We also include customer reviews that highlight whether an item runs true to size, large, or small to help you make the best choice.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options through PayPal and 'Buy Now, Pay Later' services like Klarna.
Can I cancel or change my order after it's placed?
To ensure fast delivery, we process orders quickly. You have a very short window to cancel or modify an order after submission. Please contact our 24/7 Member Services team immediately for assistance.